Pygmalion Language Centre
SIA “Pygmalion”, reg. No. 40003652527
In force from: 10.08.2026
By registering for a course by any means (via the website, by telephone, using a messaging application, or in person), the Student confirms their consent to these Rules.
1.1. These Rules govern the relationship between SIA “Pygmalion” (hereinafter - the School) and an individual who has enrolled in a language course (hereinafter - the Student).
1.2. Payment for a course means reserving a place in a group or a teacher’s time for the entire paid course period, rather than a guarantee that payment is made only for lessons actually attended.
1.3. When registering for a course via the website registration form, the Student ticks the relevant checkbox confirming consent to these Rules. When applying by another method (by telephone, WhatsApp or in person), the School sends the Student a link to the Rules and requests written confirmation of consent (by message or email) by the first lesson. Without such confirmation, a place is not reserved for the Student.
1.4. If the Student is an individual who enters into a distance contract (via the website, by telephone or using a messaging application, without an in-person meeting before payment), the Student has the right to withdraw from the contract within 14 days from the time of registration without stating a reason, provided that the service has not yet been provided at the time of withdrawal (lessons have not started). To exercise this right, it is sufficient to notify the School in free form by email or WhatsApp; no separate form is required.
1.5. If the Student wishes lessons to begin before the end of the 14-day period specified in Clause 1.4, the Student must expressly confirm this to the School (in a separate message or at the time of registration), acknowledging that, once lessons begin, the withdrawal rights provided for in Clause 1.4 cease to apply to lessons already held, and the conditions of Section 4 of these Rules shall apply thereafter.
1.6. The School has the right to refuse registration or terminate the contract without prior notice if, at the time of registration, the Student has knowingly provided false contact details or other false information.
2.1. Payment shall be made before the course starts or according to the payment schedule specified at the time of registration (full payment or monthly payment).
2.2. Payment may be made by bank transfer, in cash at the office, by bank card, or using a payment link via Stripe.
2.3. When payment is made through a payment platform or by bank card, the School covers payment processing costs - a commission of 2% of the payment amount. In the event of a refund, the payment system does not reimburse this commission to the School; therefore, it is not refunded to the Student either, and the refundable amount is reduced by 2% (see also Clause 4.5).
3.1. The course takes place according to the group schedule or an agreed individual schedule. Failure to attend a lesson at the Student’s initiative, without prior notification to the School, does not entitle the Student to a refund, and the lesson is not automatically transferred to another period.
3.2. If the Student plans not to attend lessons or to discontinue the course, the Student must notify the School in advance - no later than 5 working days before the next paid lesson or period - by telephone, email or WhatsApp.
3.3. Notification made after the specified deadline or after the non-attendance period has already begun does not constitute grounds for a refund for that period.
3.4. A change of teacher at the School’s initiative (due to scheduling, teacher illness, group optimisation, etc.) is a normal part of the learning process and does not entitle the Student to cancel the course, receive a refund, or receive any compensation.
3a.1. Individual (one-person) lessons are subject to a separate, shorter notification period for cancellation or rescheduling: the School must be notified no later than 24 hours before the lesson begins - by telephone, email or WhatsApp.
3a.2. If the Student has not notified the School at least 24 hours before the lesson and does not attend the lesson, or cancels it after the specified deadline, the lesson is considered to have taken place (been provided) and is counted as used. Payment for that lesson is not refunded, transferred, or compensated with an additional lesson.
3a.3. In the event of timely cancellation (24 hours or more in advance), the lesson is rescheduled to another mutually agreed time without loss of the payment made for it.
3a.4. Timely cancellation (in accordance with Clause 3a.3) is not subject to a limit on the number of cancellations. However, if the Student cancels or reschedules lessons more than 2 times during a calendar month, even while observing the notification period, the School has the right to:
3a.5. The purpose of Clause 3a.4 is not to penalise the Student for isolated cases of force majeure, but to limit situations where a teacher’s time is regularly reserved but not actually used, thereby preventing the School from offering that time to another Student.
4.1. Payment for lessons that have already taken place is non-refundable, regardless of whether the Student actually attended them. The place in the group or the teacher’s time was reserved, and the teacher prepared for and conducted the lesson.
4.2. Payment for future (not yet started) lessons may be refunded provided that the Student has timely notified the School of discontinuation of studies in accordance with Clause 3.2. In the event of timely notification, a full refund shall be made for lessons not yet started, less the payment system commission, if applicable (see Clauses 2.3 and 4.5).
4.3. If the Student has not previously notified the School of the intention to discontinue attendance, payment for the period from the last attendance until the refund request is made (or until the School becomes aware of the Student’s decision) is non-refundable, as the place remained reserved for the Student throughout that period.
4.4. Instead of a full or partial refund, the School may offer the Student the option to transfer the remaining paid lessons to another group or an individual schedule, freeze the studies for an agreed period (for example, due to illness or absence) while preserving the paid lessons, or transfer the remaining paid lessons to another person (a relative or friend) upon the Student’s written request, specifying the new participant’s details. Such transfer is possible once per paid period.
4.4a. Unused paid lessons (including rescheduled or frozen lessons) are valid for 12 months from the date of payment. After this period expires, unused lessons are cancelled without a refund unless the School and the Student have agreed in writing on another period.
4.5. In the event of an approved refund, if payment was made through a payment platform (Stripe) or by bank card, a payment processing commission is deducted from the refundable amount. After deduction of the commission, the amount paid to the Student is 98% of the calculated refundable amount.
4.6. A refund request must be submitted in writing (by email to info@pygmalion.lv or via WhatsApp), stating the reason and the period for which the refund is requested. The School reviews the request and, if a refund is due, processes it within 10 working days.
5.1. If a lesson is cancelled or rescheduled at the School’s initiative (due to teacher illness, force majeure, etc.), the Student shall be provided with a replacement lesson at another time or the lesson shall be credited towards the payment for the next period. No refund shall be made for such lessons if a replacement lesson has been offered and is available to the Student.
5.2. If the number of Students remaining in a group falls below 4 people, the School has the right to suspend or close the group. In such a case, the School:
6.1. The Student’s personal data is processed in accordance with the School’s Privacy Policy, published on the website pygmalion.lv.
7.1. The School has the right to amend these Rules by publishing the current version on the website and informing existing Students no later than 10 days before the amendments enter into force. Amendments shall not have retroactive effect in relation to course periods that have already been paid for.
7.2. All disputes shall be resolved through negotiations; if no agreement can be reached, they shall be resolved in accordance with the laws and regulations of the Republic of Latvia.
Contacts: info@pygmalion.lv, +371 26178545
SIA “Pygmalion”, reg. No. 40003652527
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